The jobs that require close contact with humans demand a lot of supportive skills. Let’s be honest. We are not perfect and tend to fuss a lot at times. And the employee on the other side has to de-escalate the situation while staying calm at the same time. It’s not an easy job. After all, they are human.
A similar story is taking the internet by the storm. The viewers are hailing the airline crew as a hero. Over the past years, the demand for air travel has increased tremendously, but the airline has not similarly matched the supply. Hence, flight delays have been a common and recurring issue. Although partly the delays are resulted due to bad weather.
Kristen Wiley, however, was stuck in the jumbo jet at the Seattle-Tacoma airport for entirely different reasons. The Alaska Airlines Flight 748 was 45 minutes behind schedule. Few minutes into the delay, a guard boarded the plane and approached a passenger. It turns out a woman who has dementia was unable to handle the chaos. The crew escorted both the husband and wife out of the plane. The woman wanted a little time alone with her husband to cope with the situation.
In the meantime, the members were compassionate about the situation offering every possible help.
Please share this fantastic story with your loved ones.